Transport
Friday bus: 10-day trip
Your bus trip from the Scientica pick-up point in Leuven is included in the basic package.
Our Friday buses always depart on Friday evening, and return on Saturday evening or Sunday morning. Final departure times and the exact address of your chosen pick-up point are communicated via your My Yoonly account from two weeks before departure.
Pick-up point Scientica: Leuven (BE)
Saturday bus: 10-day trip
Exceptionally for the Belgian student weeks without lessons, we also organise Saturday buses. This from a small selection of our pick-up points in Belgium whereby we make the one in Leuven available to Scientica. The unfortunate students who have exams on the first Saturday of the week can then still enjoy a week in the mountains.
Due to a general underoccupation of these Saturday buses, a surcharge of 65 € is applied. Our Saturday buses always leave on Saturday evening and return one week later on Saturday evening or Sunday morning. Final departure times and the exact address of your chosen pick-up point are communicated via your My Yoonly account as from two weeks before departure.
Pick-up point Saturday bus Scientica: Leuven (BE)
Luggage regulations:
Hand luggage (max. 2kg, backpack), hold luggage (max. 20kg, 80x70x30cm) and transport of your own winter sports equipment (max. one pair of skis or one snowboard + one pair of ski or snowboard boots) are included. There is no surcharge, although you must comply with the baggage regulations which are communicated via your My Yoonly account as of two weeks prior to departure.
Prerequisite:
If there is insufficient interest in a particular pick-up or drop-off point (fewer than 15 passengers), we reserve the right to cancel this pick-up or drop-off point. In this case we will reimburse a second-class train ticket to the nearest pick-up/drop-off point.
Own transport
Do you prefer to travel by car, train or plane? Then choose 'no transport' in the booking procedure. In this case a discount of 95 € per person will be granted. Please take into account the cost of toll roads, parking facilities at destination and more expensive fuel prices abroad. For more information on availability and prices of parking facilities at your accommodation or in its immediate vicinity, see 'Accommodation'.
Make your choice in the booking procedure.
Skipass
La Plagne
Gives acces to the ski area of La Plagne (225km of slopes).
- 6 day skipass: included in the price
Paradiski
Gives acces to the big ski area of Paradiski (425km of slopes).
- 6 day skipass: You can choose to add an extension for the Paradiski area for a surcharge. You can find the prices for the extension whilst making your selection.
If you do not wish to book a skipass, select the option 'no skipass'. This will give you a discount of 90 €.
Make your choice in the booking procedure.
Rental equipment
When making your booking, you can choose to hire ski and snowboard equipment if you do not have your own. If you book this equipment through Yoonly, you will benefit from favourable rates. For the rental of your ski and snowboard equipment, we rely on our partner Skiset: the absolute reference when it comes to quality of the delivered equipment and a guarantee for a smooth service.
The ski and snowboard equipment in our rental is divided into four different levels/quality classes:
ECO: Well-kept material from the previous winter collections. The set for the beginner to slightly advanced.
ARGENT: The typical 'all-rounders' for relaxed winter sport fun. Material from the middle class of the current and previous winter collections with friendly(er) properties.
OR: The typical "all-rounders" for advanced winter sport fun. Medium-range material from the latest winter collections with advanced properties.
PLATINE: The highest quality material from the latest collection. For enthusiasts, ambitious and expert winter sportsmen.
SKI RENTAL PRICES:
Ski ECO + poles + boots € 85.00
Ski ARGENT + poles + boots € 115.00
Ski ARGENT + poles € 95.00
Ski OR + poles + boots € 135.00
Ski OR + poles € 115.00
Boots only for ski OR € 59.00
Ski PLATINE + poles + boots € 155.00
Ski PLATINE + poles € 135.00
SNOWBOARD RENTAL PRICES:
Snowboard ARGENT + bindings + boots € 115.00
Snowboard ARGENT + bindings € 95.00
Snowboard OR + bindings + boots € 135.00
Snowboard OR + bindings € 115.00
Snowboard OR boots only € 59.00
Make your choice in the booking procedure.
Rental helmet
Safety first!
You don't have your own helmet and you want to hit the slopes safely? You can add the helmet rental to your booking. The pick-up point to recover your rented helmet is situated in the ski shop where you've rented your ski-/snowboard material.
Price: 25 €
Make your choice in the booking procedure.
Ski-/snowboard lessons
Group lessons
Yoonly works closely with local French ski schools to organise ski/snowboard lessons. You can choose between different levels, adapted to your level of experience.
The group lessons take place in groups of 7 to 12 people.
A week consists of five course days; each lesson lasts 2 hours and takes place in the morning or afternoon, depending on availability. The instructors on site, who speak at least English, will do everything they can to get you started in the world of winter sports as a beginner or to make progress as an advanced skier by the end of the week.
Niveaus:
Ski DÉBUTANT (absolute beginner, no experience): + 195 €
Ski CLASSE 1 (beginner, min. 1 week of experience): + 195 €
Ski CLASSE 2 (average, min. 2 à 3 weeks of experience): + 195 €
Ski CLASSE 3 (advanced, min. 5 weeks of experience): + 195 €
Ski CLASSE 4 (expert, min. 8 weeks of experience): + 195 €
Snowboard DÉBUTANT (absolute beginner, no experience): + 226 €
Snowboard CLASSE 1 (beginner, min. 1 week of experience): + 226 €
Snowboard CLASSE 2 (average, min. 2 à 3 weeks of experience): + 226 €
Snowboard CLASSE 3 (advanced, min. 5 weeks of experience): + 226 €
Snowboard CLASSE 4 (expert, min. 8 weeks of experience): + 226 €
(Image from ESF)
Make your choice in the booking procedure.
Foodpack
Bed sheets
Disposable bed sheet pack
Included in your basic package price, tailored to your room and bed type and delivered at check-in of your stay. Less headaches on departure and more luggage space.
This is a basic quality sheet package, consisting of:
- Pillowcase
- Mattress cover
- Sheet
Bath linen is not included and must be provided by yourself.
Important: please note that this is a sheet set that only provides basic needs during your stay. These are thin (disposable) sheets of standard quality. If you prefer more comfort, we advise you to bring your own bed linen.
Final cleaning
Final cleaning of your stay
Not included in your basic package price. You have to take care of this yourself when checking out your stay:
- 100% cleaned and tidied up stay
- Kitchen completely cleaned and tidied up (dishes back in the closet and not in the dishwasher)
- Bathroom completely cleaned and tidied up (don't forget the mirror)
- Linen collected at the indicated location or in the allocated container
- Waste in the provided containers
Tip: Since only in some cases sufficient cleaning material is provided in our accommodations, it is best to provide the basic necessities yourself: sponge + dishcloth + detergent (small can) + cleaning agent (small can). The larger necessities are all provided for in your accommodation, so don't overdo it.
Note: Please note that a deposit may be retained in the event of an incomplete or insufficiently thorough final cleaning. It's not fun, but think of the tenants who will be staying in the same accommodation after you and would like to check in as soon as possible after the cleaning teams have finished checking out your accommodation.
POW! - Protect Our Winters
Donate €1 and commit to protecting our beloved Alps and the mountain climate together with "Protect our Winters" and all winter sports enthusiasts. Every donated euro will be doubled by us!
Make your choice in the booking procedure.
Insurance
ASSURINCO travel insurance: for a hassle-free vacation
Depart on vacation without worries. Travel insurance is important. In case of any incident, you can always rely on it and recover the associated costs from the insurance company. Travel accident, illness, and/or cancellation insurance are not included as standard in your trip, but you can add them immediately during the booking process for an extra fee.
Cancellation insurance: CANCELLATION
The cancellation insurance covers the cancellation costs of your trip up to 24 hours before departure, provided you have a valid reason that is included in the policy and the necessary supporting documents.
There is also a deductible in the insurance policy.
The deductible is the part of the damage that you must bear yourself after an accident. The balance above the deductible is covered by the insurer.
For more information, you can view the insurance contract by clicking HERE.
SKIEUR travel assistance insurance: ACCIDENT ON THE SLOPES | REPATRIATION | THEFT AND BREAKAGE OF EQUIPMENT
This insurance covers medical and repatriation costs during your trip.
Consult the full policy HERE for an overview of the applicable conditions.
Cancellation insurance + SKIEUR travel assistance insurance: CANCELLATION | ACCIDENT ON THE SLOPES | REPATRIATION | THEFT AND BREAKAGE OF EQUIPMENT
With this combination, you choose both the cancellation and SKIEUR insurance together.
More information and explanations can also be found in our FAQ: Insurances
Booking
Click on BOOK NOW and proceed to the following booking steps.
#1 Log in or register
Before you can book, you must have a My Skiline or My Yoonly account.
Log in: If you have travelled with Ski-line or Yoonly in the past, you probably have a My Skiline or My Yoonly account. Log in with your user name (e-mail address) and your password. Have you forgotten your password? Click on 'Forgotten password' and you will receive an e-mail from us with a link to reset your password and to set a new one.
Register: If you do not yet have a My Skiline or My Yoonly account, you need to create one. Click on 'No account yet' and follow the steps. You will have to validate your registration with the activation link you will receive by e-mail.
Have your personal and/or contact details changed? Please log in via My Yoonly at the top right of our website and proceed to the 'My details' menu to update them. Don't forget to check this before departure! This is the only way we can guarantee that we will be able to message and inform you in case of an emergency.
#2 Create a booking
Group name/estimated number of persons: More information at ROOM DIVISION.
Personal data: If you already have a My Skiline or My Yoonly account, all the fields are already filled in. If you have just registered for a new My Yoonly account, you will need to complete the remaining fields.
Choice of travel options: Choose from the available travel options to extend your basic package. Click on 'More Info' for more information and prices on the various options.
Promo code: If you have a promo code, enter it in the "Promo code" field during the booking process. The possible discount will be deducted from the total price of your travel package. If the promo code you entered in the booking process is invalid, you will be notified.
#3 Verify your booking
Verification: Review your booking overview one last time. If you still notice an error, you can go back one step or you can modifie your booking afterwards via your My Yoonly account. More information under MODIFIE/CANCEL.
Yoonly news: You can agree to your inclusion in our mailing database without any obligation. And no, it is not just another boring newsletter! We like to share the latest news, offers, but also useful information and fun facts about your trip, your destination and your departure that you can soon start counting down to. Not so interesting? Of course, you can unsubscribe from these mailings afterwards.
Conditions: Before you can confirm your booking, you must agree to the conditions. More information on these conditions can be found via the links provided.
#4 Confirm your booking
Now all you have to do is confirm your booking. Click on 'Confirm' to confirm your booking. The countdown can begin!
Confirmation e-mail: You will receive a confirmation e-mail within a few seconds after you have confirmed your booking. Did you not receive your confirmation e-mail? Then please check your spam-box. Depending on your provider and settings, it can happen that our messages are recognized as spam. Don't forget to mark us, this mail and all other messages as no spam so you won't miss any of our messages. Mail is our primary communication channel for all further messages and information about your journey.
Payment
#1 Payment terms
The following payment terms are in effect when you make a booking with Yoonly:
Advance payment (€150,-): Within 7 calendar days after receipt of the confirmation e-mail for your booking.
Full amount (remaining balance): No later than 30 calendar days prior to departure.
If you book less than 30 days before departure, no advance payment is applicable and you must pay the full amount no later than 7 calendar days after receipt of the confirmation e-mail for your booking.
#2 Payment methods
At the bottom of the confirmation e-mail of your booking, you will find an overview of the payment instructions and methods we provide you with:
Pay online: Bancontact, VISA, MasterCard or iDeal. Click on the link in the e-mail or go to your My Yoonly account, select whether you want to pay the deposit or the full amount and follow the steps.
Pay by bank transfer: Are you unable to pay online, are you the lucky one and someone else pays for your booking, or do you simply prefer to pay by traditional bank transfer? At the bottom of the e-mail you will find an overview of our account details to which you can pay your advance or full amount. Please do not forget to mention your unique OGM code ('+++ ... / ... / ..... +++') in the (structured) communication of your bank transfer. Only in this way can we link your bank transfer to your booking.
#3 Payment confirmation
You will receive a confirmation of each payment by e-mail. Depending on your chosen payment method, this confirmation can take up to 5 working days:
Online payment confirmation: If your payment has been accepted, you will receive a confirmation e-mail immediately after this acceptance. The payment status of your booking on your My Yoonly account will be updated with the new payment status.
Confirmation of bank transfer: You should always take into account a delay between our banks. You will receive a confirmation e-mail at the latest 5 working days after you have made a bank transfer. This is under the condition that you mention your unique OGM code correctly in the (structured) communication of your bank transfer. The payment status of your booking on your My Yoonly account will be updated to the new payment status.
You have not received a payment confirmation within the waiting periods mentioned above? Don't forget to check your spam box. Depending on your provider and settings, it can happen that our messages are recognized as spam. Don't forget to mark us, this mail and all other messages as no spam so you won't miss any of our messages. E-mail is our primary communication channel for all further messages and information about your journey.
You can't find anything in your spam-box either? Please contact us immediately at contact@yoonly.eu so we can look up your payment and confirm it.
#4 Default payment
You will receive payment reminders from us by e-mail on a regular basis so that you cannot lose sight of the applicable payment deadlines. Please respect these, as there are costs associated with late payment or non-payment.
Late payment: If payment is not made by the due date as stated in the payment terms at the bottom of the confirmation e-mail of your booking, we reserve the right, ipso jure and without notice, to charge interest on arrears at a conventional rate of 10% per year from the due date until the date of payment. As well as a fixed compensation of 10% of the unpaid travel sum with a minimum of 35 €.
Further information can be found in Section 1 Art. 8 Non-payment of our General Terms and Conditions.
Right of renunciation: The non-payment of the deposit and/or the full amount will not be considered by Yoonly as a cancellation or any other breach of the travel contract. When you have confirmed a booking, you are definitely bound to the travel contract and therefore also to the corresponding payment.
More information can be found in Section 1 Art. 6 No right of withdrawal of our General Terms and Conditions.
Room allocation
In the case of a group trip, each traveller/participant makes his/her own reservation and the person in charge of the association, club, company, etc. takes care of the room allocation.
#1 Agree upon a common group name
If you book together with friends or colleagues, you will undoubtedly like to stay in the same room or in rooms close to each other.
Agree upon a common group name with your friends (group) or colleagues and enter it under "Group name" in the booking steps. This way we know that you belong together and we can, together with the person responsible, do everything to group you together in the same room or rooms as close to each other as possible.
#2 Indicate how many members your group will consist of
It is often impossible to book all together at the same time. Therefore, we also ask you to give us an idea on the number of members who will register with the same group name.
Even though not all of you have booked yet, we can already take into account the bookings that will (most probably) follow. No problem if this number changes in the course of time. We will only prepare the room allocation once the group trip is completely sold out or at the latest 30 days before departure.
#3 Available room types
See ACCOMMODATION for available room types in your accommodation. If rooms are available for 4 and 6 people, it is best to register for 2, 3, 4, 6 people or a multiple of this.
It cannot be guaranteed that the room type(s) allocated to your group will correspond to the exact number of members of your group. This is because either there is limited availability of the various room types available in your accommodation or they were not all allocated to the group trip for which you are booking.
In other words, we cannot guarantee that you and your group of friends will not sleep in the room(s) of another group or that you will be partially split up. However, after all these years we have become experts in arranging the rooms in the best possible way, so we will try to avoid this at all times!
#4 Buying one or more empty beds
If you don't like this, if you want a 100% guarantee that no one from another group will sleep in your room(s) or if your group does not match the available room types, you can always opt to buy one or more empty beds. That way, you take control of the room allocation and you can decide on it together with us. Of course, again subject to availability.
Are you interested in this? Then please contact us at contact@yoonly.eu to enquire about availability and price.
Deposit
In order to ensure that the rented property is left in the same condition as when it was received, a deposit is required for some travel components.
#1 Accommodation
Method:
The security deposit is collected for the accommodation provider through the SWIKLY platform. This method replaces VISA, cash payment, or check (FR). For each stay, a deposit of at least €200 per person, depending on the accommodation, is temporarily reserved on your account or debit card. The amount is not withdrawn from your bank account, but you authorize the accommodation provider to withdraw up to a maximum of, for example, €200 from your account in case of issues with the accommodation after your stay. Therefore, money is only held by the accommodation provider in the event of problems.
If you are traveling with a French BDE or an association based in France, the following applies:
Pre-authorization via a credit card (VISA or MasterCard) or a copy of the front and back of a credit card (VISA or MasterCard) is required at check-in. The security deposit can also be paid by check or in cash to the accommodation provider.
No money will be debited from your credit card. The deposit amount is only reserved and will be released within 20 days after check-in at the latest. If you do not have a credit card, a copy of the front and back of a credit card is sufficient for fulfilling this deposit.
Deposit amount: a minimum of €200 per person, which varies depending on the accommodation.
As long as there is sufficient balance available on the provided credit card to cover the deposit, up to a maximum of 2 persons can use the same credit card to fulfill this deposit.
#2 Skipass
Method: Cash at check-in.
The deposit for the skipass (magnetic key card), if applicable, will be paid to of the Yoonly travel guides at check-in at destination. In order to get this deposit back, you must give your skipass back to the Yoonly travel guide when you check out, or you must insert it into the machine provided at the skipass office at your destination.
Deposit: 2 € per skipass, unless otherwise indicated.
#3 Equipment rental
Method: Pre-authorisation via credit card (VISA or MasterCard) or via a copy of the front and back of a credit card (VISA or MasterCard) at check-in.
No money will be debited from your credit card. The deposit will only be reserved and released at the latest 20 days after check-in. If you do not have a credit card, a copy of the front and back of a credit card is also sufficient to complete the deposit.
Deposit: Depending on the hired set: quality class and content. The amount can never exceed the public price incl. VAT of the rented equipment.
As long as there are sufficient funds available on the credit card used to make the deposit, a maximum of two people can use the same credit card to make the deposit.
#4 Don't have a credit card?
If you do not have a credit card, a copy of the front and back of a credit card is sufficient for the fulfilment of the above deposits.
In case a copy of the front and back of a credit card is also impossible, please note the existence of PREPAID credit cards. Provided that a small waiting period is respected, you can receive these immediately and load them with the amounts of the various deposits. A prepaid credit card works according to the principle of a charge card. Only the balance available on this prepaid credit card can be reserved or debited.
#5 Liabilities
You are at all times jointly and severally liable for these deposit(s). Yoonly cannot be held responsible for deposits that have been fully or partially retained. This is always a matter between you and the supplier of the relevant travel components.
The Yoonly travel guides at the destination will, of course, advise you in the event of a deposit being withheld, for example in the case of a language barrier, but also in assigning the reason(s) for the withholding of a deposit.
Travel info
Provided that you have paid the full amount and at least 21 days before departure, you will receive a detailed overview of all travel information with your booking in the form of an info booklet. Our info booklet will be sent to you by email, but can also be downloaded from 'My bookings' on your My Yoonly account.
Here are a few practical facts that are important to know before you confirm your booking.
#1 Departure and arrival by bus
The departure and arrival times of Yoonly buses vary depending on the pick-up point and destination. Unless otherwise stated in the booking steps with the transport option, you can generally assume that we use the departure and arrival times below. Always subject to change due to traffic and/or weather conditions.
Outward journey:
Departure from the Netherlands (NL): Friday or Saturday evening between 16h00 and 23h00.
Departure from Belgium (BE): Friday or Saturday evening between 17:30 and 00:00.
Departure from Northern France (FR): Friday or Saturday evening between 19h00 and 01h30.
Departure from central France (FR): Friday or Saturday evening/night between 21h00 and 03h30.
Departure from Southern France (FR): Friday or Saturday night between 00h00 and 06h00.
Arrival at destination in France (FR): Saturday or Sunday morning between 06:30 and 13:00.
Arrival at destination in Italy (IT): Saturday or Sunday morning between 08h00 and 13h00.
Arrival at destination in Austria (AT): Saturday or Sunday morning between 06:30 and 13:00.
Arrival at destination in Switzerland (CH): Saturday or Sunday morning between 06:30 and 13:00.
Return journey:
Departure from France (FR): Saturday evening between 17h00 and 23h00.
Departure from Italy (IT): Saturday evening between 17:00 and 23:00.
Departure from Austria (AT): Saturday evening between 17:00 and 23:00.
Departure from Switzerland (CH): Saturday evening between 17:00 and 23:00.
Arrival at destination in the Netherlands (NL): Sunday morning between 08h00 and 13h00.
Arrival at destination in Belgium (BE): Sunday morning between 06h00 and 12h00.
Arrival at destination in Northern France (FR): Sunday morning between 04h00 and 10h00.
Arrival at destination in central France (FR): Sunday morning between 02h00 and 08h00.
Arrival at destination in Southern France (FR): Sunday morning between 00h00 and 06h00.
As of 7 days before departure, you can find the exact departure information of the bus assigned to you in 'My bus data' on your My Yoonly account. Here you will find your bus number, the time of collection, the time of departure, the exact address of your pick-up point and the contact details of the person responsible for the pick-up point. The same applies for the return journey. The bus data on your My Yoonly account is actively kept up-to-date.
#2 Check-in and check-out accommodation
Unless otherwise stated on the WELCOME page of the group trip, please note the check-in and check-out times below:
Check-in:
Arrival at destination Saturday morning: Saturday afternoon between 17h00 and 20h00.
Arrival at destination Sunday morning: Sunday afternoon between 17h00 and 20h00.
Check-out:
Saturday morning before 10h00, with the exception of the accommodations where an appointment has to be made for the check-out and room inspection which is organised between 07h30 and 10h00.
Everyone likes to have a clean accommodation. The cleaning teams of our accommodations therefore do everything in their power to put your accommodation in order as soon as possible after check-out of the travellers who preceded you. The same happens a week later when you leave and new travellers will occupy your accommodation.
#3 Luggage depot
Following on from the above, you will often have a 'dead day' to fill upon arrival or departure. Our Yoonly travel guides will be happy to fill this in as best as possible with, among other things, the guarding of the luggage depot, which will be provided to you free of charge.
On arrival and departure, you will not have to drag your luggage around, you can leave it in the luggage depot until you check-in at your accommodation or return home by bus.
Modify booking
#1 Travel options, with the exception of insurances
Up to 30 days before departure, you can modify your booking and in particular your travel options completely free of charge in your My Yoonly account under the heading 'My bookings'. You can change, cancel or add travel options.
To do so, click on 'Travel options' in the table and change the initially booked travel options as desired. You will receive an updated confirmation e-mail for each change, containing an update of your booking overview and corresponding travel sum.
Outstanding balance after modification(s): You must pay your full travel price at least 30 days before departure. See PAYMENT for more information and the applicable conditions.
Overpayment after modification(s): Do you have a credit balance with us after you modified your booking and corresponding travel options? We will make sure that this balance is paid back to the account of your choice at the latest before departure. In the event that we do not have your account details, e.g. if you paid your deposit and/or full travel sum online, we will contact you to request these.
#2 Insurances
The only travel components that cannot be changed, cancelled or added are the insurances. After a period of 24 hours, counting from receipt of your confirmation e-mail, the insurances you have booked will be activated by our insurance company.
This is to avoid fraud and abuse of the comprehensive cover provided by our insurance policies.
Cancel booking
No matter what you find yourself in, we have an answer for you in case you have to cancel your booking. With our flexible and transparent cancellation policy, we do everything in our power to save you from potential cancellation costs. After all, it is bad enough when you have to cancel your booking.
#1 Replacement
You can't travel yourself, but have found someone who can and wants to take over your booking? Great! It is completely free to replace yourself, even without cancellation insurance.
More information: Yoonly cancellation policy. (Soon available in English)
#2 Cancellation with cancellation insurance
Need to cancel your booking? Luckily you have chosen for our optional SkiZEN cancellation insurance. You don't even have to find a replacement because you can cancel free of charge. Even without having to give a valid reason.
Free of charge cancellation without valid/attested reason: Possible up to 24 hours before departure.
Free of charge cancellation with valid/attested reason: Possible until departure.
Medical occurrence during your trip: You will be reimbursed for the cost of some travel components.
More information: SkiZEN cancellation insurance. (Soon available in English)
#3 Cancellation without cancellation insurance
You have to or want to cancel and it was an impossible task to find a replacement? Very annoying... It is important that you cancel as early as possible in order to recover some of your credit already paid. You cannot cancel free of charge.
More information: Yoonly cancellation policy. (Soon available in English)
Covid-19
After a long time, we can once again travel and count down to the opening of the ski areas after they were forced to close their doors on 14 March 2020. We hoped that we could bury the term 'Covid-19' for good, but unfortunately, that is not yet the case.
Unfortunate or not, once again clear rules will give you the confidence that you are in good hands with Yoonly. The unfortunate travellers who booked a trip with our organisation between 14 March 2020 and 30 April 2021 will be able to testify to our exceptionally efficient covid-19 policy where promises were kept.
#1 Cashback guarantee
Included as standard for all Yoonly trips and bookings.
Yoonly is forced to cancel your trip before departure:
All travel sums already paid by you will be refunded to an account of your choice within a period of 14 calendar days, after deduction of the cost of the booked insurance(s).
In the event that we do not have your account details, e.g. if you pay your deposit and/or full fare online, we will contact you to request these.
Yoonly is forced to stop your journey during the trip:
The cost price of the parts of the journey and days not used will be refunded to an account of your choice within a period of 14 calendar days, after deduction of the cost of the booked insurance(s). The number of unused travel days will be taken from the moment you left your destination, either by repatriation or with your own transport.
In the event that we do not have your account details, e.g. if you pay your deposit and/or full fare online, we will contact you to request these.
More information and applicable terms: Yoonly covid-19 policy. (available soon)
#2 SkiZEN cancellation insurance
Can be booked as an option for 29 €.
With our unique SkiZEN cancellation insurance you can decide when and if you prefer to cancel your booking due to possible circumstances with the covid-19 pandemic. Whether you have a valid/attested reason to cancel or not, it can be done free of charge up to 24 hours before departure with the SkiZEN cancellation insurance.
More information: SkiZEN cancellation insurance. (Soon available in English)
#3 Repatriation guarantee
Your safety and that of all other Yoonly travellers is our highest priority.
In the event that we are forced to discontinue your journey or schedule an early return due to circumstances beyond our control, such as the covid-19 pandemic, we guarantee you free repatriation with departure at your destination within a maximum of 24 hours.
Before proceeding with repatriation, we discuss with you the possibilities of finding an appropriate solution to the problem at hand.
More information and applicable terms: Yoonly covid-19 policy. (available soon)
#4 Traveling safely
Your safety and that of all other Yoonly travellers is our highest priority.
The Covid certificate is a requirement to be allowed to depart on a trip or to check in to your accommodation. If you are unable to present a valid Covid certificate at the time of departure or arrival, you will be denied access to the trip and contact with other Yoonly travellers immediately. In other words, your trip will be cancelled for compelling reasons.
Do you have our SkiZEN cancellation insurance? Then this can be done for free according to the conditions in the SkiZEN insurance policy.
No cancellation insurance? Then you will still owe the full travel sum.
More information and applicable terms: Yoonly covid-19 policy. (available soon)
#5 Covid-19 measures at your destination
Together with the information booklet (see TRAVEL INFO), you will receive an overview of all applicable covid-19 measures at your destination.
If these covid-19 measures are such that one or more essential components of your trip cannot be organised or are not available, we will proceed to cancel your trip. See #1 for more information.
More information and applicable terms: Yoonly covid-19 policy. (available soon)
