Skipass
Skipas information at Yoonly
Overview: Our travel package includes a standard ski pass, allowing you to enjoy the beautiful slopes without any worries. If you choose not to take the ski pass, you will receive a discount. This way, you can tailor your winter sports experience to your own preferences!
Standard included: 6 day skipass for the ski area Val Thorens - Orelle with 150km of slopes.
Optional: You can choose on-site to upgrade to the Les Trois Vallées ski area with 600 km of slopes (surcharge payable at the resort).
Don't want a ski pass? Then you can choose the 'no ski pass' option. Discount: € 110
Make your choice in the booking procedure.
Transport
Bus information at Yoonly
Friday bus: 10-day trip
Optionally, you can choose to travel by luxury coach from our pick-up locations in Belgium. The surcharge depends on the chosen pick-up location.
Our Friday buses always depart on Friday evening and return on Sunday morning. Final departure times and the exact address of your chosen pick-up location will be communicated via your My Yoonly account from two weeks before departure.
You can choose to depart on Saturday evening (extra surcharge). Saturday buses return on Sunday morning.
Pick-up locations:
Antwerp
Ghent
Leuven
Kortrijk
Brussels
Luggage:
Hand luggage (max. 2kg, backpack), hold luggage (max. 20kg, 80x70x30cm), and transport of your own winter sports equipment (max. one pair of skis or one snowboard + one pair of ski or snowboard boots) are included. No surcharge is required, but you must comply with the luggage regulations which will be communicated via your My Yoonly account from two weeks before departure.
Condition:
If there is low demand for a specific pick-up or drop-off location (fewer than 15 travelers), we reserve the right to cancel this location. In this case, we will reimburse a second-class train ticket to the nearest pick-up or drop-off location.
Own transport
Would you prefer to travel by car, train, or plane? Take into account the cost of toll roads, parking availability at your destination, and higher fuel prices abroad. For more information on parking availability and prices at your accommodation or nearby, see 'Accommodation'.
Make your choice in the booking steps.
Rental equipment
Rental equipment information at Yoonly
Overiew: When making your booking, you can choose to hire ski and snowboard equipment if you do not own your own gear. If you book this equipment through Yoonly, you will benefit from advantageous rates. For the rental of your ski and snowboard equipment, we rely on our local partner: the absolute reference in terms of the quality of the supplied equipment, ensuring a smooth service. You can collect your equipment from a ski shop, assigned by us, close to your accommodation.
Levels/quality classes:
ECO: Well-kept material from the previous winter collections. The set for the beginner to slightly advanced.
ARGENT: The typical 'all-rounders' for relaxed winter sport fun. Material from the middle class of the current and previous winter collections with friendly(er) properties.
OR: The typical "all-rounders" for advanced winter sport fun. Medium-range material from the latest winter collections with advanced properties.
PLATINE: The highest quality material from the latest collection. For enthusiasts, ambitious and expert winter sportsmen.
Ski rental prices:
Ski ECO + poles + boots € 85
Ski ECO + poles € 75
Only boots for ski ECO € 39
Ski ARGENT + poles + boots € 125
Ski ARGENT + poles € 105
Only boots for ski ARGENT € 55
Ski OR + poles + boots € 145
Ski OR + poles € 125
Boots only for ski OR € 69
Ski PLATINE + poles + boots € 169
Ski PLATINE + poles € 145
Snowboard rental prices:
Snowboard ARGENT + boots € 125
Snowboard ARGENT € 105
Only boots for snowboard ARGENT € 55
Snowboard OR + boots € 145
Snowboard OR € 125
Only boots for snowboard OR € 69
Make your choice in the booking procedure.
Rental helmet
Rental helmet information at Yoonly
Overiew: You don't have your own helmet and you want to hit the slopes safely? You can add a rental helmet to your booking. For this rental, we rely on our local partners Skiset or Intersport: the absolute reference in terms of the quality of the supplied equipment, ensuring a smooth service. You can collect your helmet from a ski shop, assigned by us, close to your accommodation.
Price: € 29
Make your choice in the booking procedure.
Foodpack
Foodpack information at Yoonly
Overview: The foodpack makes your life easier during your stay. No need to go shopping and pay way too much at the supermarkets in the mountains. The foodpack includes all your meals for 6 days: Breakfast, picnic lunch, afternoon snack and dinner. Also available in vegetarian or halal!
Content of Foodpack:
BREAKFAST: Coffee, tea, chocolate powder, milk, apple juice, bread, butter, egg & chocolate spread
LUNCH & AFTERNOON SNACK: Bread, cheese, ham & fruit
SUNDAY: Vegetable soup, Xtrème pasta box, chocolate pudding
MONDAY: Hamburger steak, spaghetti, plain yoghurt
TUESDAY: Gnocchi, beans, carrots, yoghurt with fruit
WEDNESDAY: Omelette with mushrooms, chocolate pudding
THURSDAY: Vegetable soup, spaghetti with tomato sauce, plain yoghurt
FRIDAY: Strasbourg sausage, ratatouille, mashed potatoes, yoghurt with fruit
Price: € 70
Make your choice in the booking procedure.
Bed sheets
Bed sheets package information at Yoonly
Overview: A standard quality sheet package is included in the basic price of the trip. Please note that this package is very basic. If you desire more comfort, we recommend bringing your own sheets. The sheets provided are tailored to the room and bed type assigned to you.
Included in the package: Pillowcase, Matress cover, Sheet
Not included in the package: Bath towels
The option will automaticly be selected for you in the booking procedure.
Suspicious Goodiebag
Included: Your basic package includes a Suspicious Goodiebag.
The contents of this goodie bag remain suspicious for now ;)
Select your TOP size in the booking procedure.
Suspicious Goodiebag
Included: Your basic package includes a Suspicious Goodiebag.
The contents of this goodie bag remain suspicious for now ;)
Select your BOTTOM size in the booking procedure.
Final cleaning
Final cleaning information at Yoonly
Overview: The final cleaning of your accommodation is included in the basic package. Please note that you are still responsible for leaving your accommodation neat. The exact arrangements will be communicated at check-in and may vary depending on the accommodation.
Basics to be provided by you at check-out:
Entire accommodation should be 100% brushed clean and tidy
Bathroom should be brushed clean and tidy (don't forget the mirror)
Bed linen gathered in the designated location or in the assigned container
Waste disposed of in the provided containers
Refrigerator and freezer completely emptied and cleaned out
Oven and/or microwave thoroughly cleaned
The option will automaticly be selected for you in the booking procedure.
POW! - Protect our Winters
Protect our Winters information at Yoonly
Overiew: POW! (Protect Our Winters) is an organisation dedicated to protecting the environment in the mountains. They aim to ensure snow reliability, preserving winter sports and the unique mountain landscape. With their efforts, they genuinely want to safeguard the mountains from the impacts of climate change. They run various projects and campaigns to raise awareness and drive action.
At Yoonly, we support this noble cause by doubling every €1 donation to POW! to €2. Together, we can make a difference and ensure the mountains retain their beautiful, snow-covered character for future generations.
Price: €1, Yoonly doubles it to €2
Make your choice in the booking procedure.
Insurance
Assurinco travel insurance information at Yoonly
Overview: A good travel insurance policy is essential for a worry-free trip. Unexpected events can always occur. With travel insurance, you are protected against unforeseen costs such as medical emergencies, theft, or cancellations (with valid reasons), etc. At Yoonly, you can easily book the right travel insurance for your needs. We partner with the insurance company Assurinco, where you can count on excellent coverage and service. However, please note that Yoonly only acts as an intermediary. The insurance itself is taken out with Assurinco. Should you have any questions or issues with your travel insurance, you can contact Assurinco directly. They are ready to assist you with all aspects of your policy and any claims.
Types of Insurance:
Cancellation Insurance: The cancellation insurance covers the cancellation of your trip up to 24 hours before departure, provided you have a valid reason included in the policy and the necessary documentation/proof. Check the policy carefully to avoid surprises in the event of cancellation! For more information, you can view the insurance contract by clicking here.
SKIEUR Travel Assistance Insurance: This insurance covers medical expenses and repatriation, so you don't have to worry about unexpected expenses. Additionally, the travel assistance insurance covers theft and damage to your ski and snowboard equipment, allowing you to enjoy your winter sports holiday without worries. Check the policy carefully to avoid surprises. For more information, you can view the insurance contract by clicking here.
Cancellation Insurance + SKIEUR Travel Assistance Insurance: With this combination, you choose both the cancellation insurance and the SKIEUR travel assistance insurance together. This package is offered at a nice discount.
More information and explanation can be found in our FAQ: Insurances
Travel Insurance Prices:
Cancellation Insurance: €29
SKIEUR Travel Assistance Insurance: €39
Cancellation Insurance + SKIEUR Travel Assistance Insurance: €49
Make your choice in the booking procedure.
Booking fees
Booking
Click on BOOK NOW and proceed to the following booking steps.
#1 Log in or register
Before you can book, you must have a My Skiline or My Yoonly account.
Log in: If you have travelled with Ski-line or Yoonly in the past, you probably have a My Skiline or My Yoonly account. Log in with your user name (e-mail address) and your password. Have you forgotten your password? Click on 'Forgotten password' and you will receive an e-mail from us with a link to reset your password and to set a new one.
Register: If you do not yet have a My Skiline or My Yoonly account, you need to create one. Click on 'No account yet' and follow the steps. You will have to validate your registration with the activation link you will receive by e-mail.
Have your personal and/or contact details changed? Please log in via My Yoonly at the top right of our website and proceed to the 'My details' menu to update them. Don't forget to check this before departure! This is the only way we can guarantee that we will be able to message and inform you in case of an emergency.
#2 Create a booking
Group name/estimated number of persons: More information at ROOM DIVISION.
Personal data: If you already have a My Skiline or My Yoonly account, all the fields are already filled in. If you have just registered for a new My Yoonly account, you will need to complete the remaining fields.
Choice of travel options: Choose from the available travel options to extend your basic package. Click on 'More Info' for more information and prices on the various options.
Promo code: If you have a promo code, enter it in the "Promo code" field during the booking process. The possible discount will be deducted from the total price of your travel package. If the promo code you entered in the booking process is invalid, you will be notified.
#3 Verify your booking
Verification: Review your booking overview one last time. If you still notice an error, you can go back one step or you can modifie your booking afterwards via your My Yoonly account. More information under MODIFIE/CANCEL.
Yoonly news: You can agree to your inclusion in our mailing database without any obligation. And no, it is not just another boring newsletter! We like to share the latest news, offers, but also useful information and fun facts about your trip, your destination and your departure that you can soon start counting down to. Not so interesting? Of course, you can unsubscribe from these mailings afterwards.
Conditions: Before you can confirm your booking, you must agree to the conditions. More information on these conditions can be found via the links provided.
#4 Confirm your booking
Now all you have to do is confirm your booking. Click on 'Confirm' to confirm your booking. The countdown can begin!
Confirmation e-mail: You will receive a confirmation e-mail within a few seconds after you have confirmed your booking. Did you not receive your confirmation e-mail? Then please check your spam-box. Depending on your provider and settings, it can happen that our messages are recognized as spam. Don't forget to mark us, this mail and all other messages as no spam so you won't miss any of our messages. Mail is our primary communication channel for all further messages and information about your journey.
Payment
#1 Payment terms
The following payment terms are in effect when you make a booking with Yoonly:
Advance payment (€150): You must add a minimum amount of 150€ to your booking before it is official. You have 48h to make this payment to confirm your booking.
Full amount (remaining balance): No later than 30 calendar days prior to departure.
If you book less than 30 days before departure, no advance payment is applicable and you must pay the full amount no later than 7 calendar days after receipt of the confirmation e-mail for your booking.
#2 Payment methods
At the bottom of the confirmation e-mail of your booking, you will find an overview of the payment instructions and methods we provide you with:
Pay online: Bancontact, VISA, MasterCard or iDeal. Click on the link in the e-mail or go to your My Yoonly account, select whether you want to pay the deposit or the full amount and follow the steps.
Pay by bank transfer: Are you unable to pay online, are you the lucky one and someone else pays for your booking, or do you simply prefer to pay by traditional bank transfer? At the bottom of the e-mail you will find an overview of our account details to which you can pay your advance or full amount. Please do not forget to mention your unique OGM code ('+++ ... / ... / ..... +++') in the (structured) communication of your bank transfer. Only in this way can we link your bank transfer to your booking.
#3 Payment confirmation
You will receive a confirmation of each payment by e-mail. Depending on your chosen payment method, this confirmation can take up to 5 working days:
Online payment confirmation: If your payment has been accepted, you will receive a confirmation e-mail immediately after this acceptance. The payment status of your booking on your My Yoonly account will be updated with the new payment status.
Confirmation of bank transfer: You should always take into account a delay between our banks. You will receive a confirmation e-mail at the latest 5 working days after you have made a bank transfer. This is under the condition that you mention your unique OGM code correctly in the (structured) communication of your bank transfer. The payment status of your booking on your My Yoonly account will be updated to the new payment status.
You have not received a payment confirmation within the waiting periods mentioned above? Don't forget to check your spam box. Depending on your provider and settings, it can happen that our messages are recognized as spam. Don't forget to mark us, this mail and all other messages as no spam so you won't miss any of our messages. E-mail is our primary communication channel for all further messages and information about your journey.
You can't find anything in your spam-box either? Please contact us immediately at contact@yoonly.eu so we can look up your payment and confirm it.
#4 Default payment
You will receive payment reminders from us by e-mail on a regular basis so that you cannot lose sight of the applicable payment deadlines. Please respect these, as there are costs associated with late payment or non-payment.
Late payment: If payment is not made by the due date as stated in the payment terms at the bottom of the confirmation e-mail of your booking, we reserve the right, ipso jure and without notice, to charge interest on arrears at a conventional rate of 10% per year from the due date until the date of payment. As well as a fixed compensation of 10% of the unpaid travel sum with a minimum of 35 €.
Further information can be found in Section 1 Art. 8 Non-payment of our General Terms and Conditions.
Right of renunciation: The non-payment of the deposit and/or the full amount will not be considered by Yoonly as a cancellation or any other breach of the travel contract. When you have confirmed a booking, you are definitely bound to the travel contract and therefore also to the corresponding payment.
More information can be found in Section 1 Art. 6 No right of withdrawal of our General Terms and Conditions.
Room allocation
In the case of a group trip, each traveller/participant makes his/her own reservation and the person in charge of the association, club, company, etc. takes care of the room allocation.
#1 Agree upon a common group name
If you book together with friends or colleagues, you will undoubtedly like to stay in the same room or in rooms close to each other.
Agree upon a common group name with your friends (group) or colleagues and enter it under "Group name" in the booking steps. This way we know that you belong together and we can, together with the person responsible, do everything to group you together in the same room or rooms as close to each other as possible.
#2 Indicate how many members your group will consist of
It is often impossible to book all together at the same time. Therefore, we also ask you to give us an idea on the number of members who will register with the same group name.
Even though not all of you have booked yet, we can already take into account the bookings that will (most probably) follow. No problem if this number changes in the course of time. We will only prepare the room allocation once the group trip is completely sold out or at the latest 30 days before departure.
#3 Available room types
See ACCOMMODATION for available room types in your accommodation. If rooms are available for 4 and 6 people, it is best to register for 2, 3, 4, 6 people or a multiple of this.
It cannot be guaranteed that the room type(s) allocated to your group will correspond to the exact number of members of your group. This is because either there is limited availability of the various room types available in your accommodation or they were not all allocated to the group trip for which you are booking.
In other words, we cannot guarantee that you and your group of friends will not sleep in the room(s) of another group or that you will be partially split up. However, after all these years we have become experts in arranging the rooms in the best possible way, so we will try to avoid this at all times!
#4 Buying one or more empty beds
If you don't like this, if you want a 100% guarantee that no one from another group will sleep in your room(s) or if your group does not match the available room types, you can always opt to buy one or more empty beds. That way, you take control of the room allocation and you can decide on it together with us. Of course, again subject to availability.
Are you interested in this? Then please contact us at contact@yoonly.eu to enquire about availability and price.
Deposit
In order to ensure that the rented property is left in the same condition as when it was received, a deposit is required for some travel components.
#1 Accommodation
Method:
The security deposit is collected for the accommodation provider through the SWIKLY platform. This method replaces VISA, cash payment, or check (FR). For each stay, a deposit of at least €200 per person, depending on the accommodation, is temporarily reserved on your account or debit card. The amount is not withdrawn from your bank account, but you authorize the accommodation provider to withdraw up to a maximum of, for example, €200 from your account in case of issues with the accommodation after your stay. Therefore, money is only held by the accommodation provider in the event of problems.
If you are traveling with a French BDE or an association based in France, the following applies:
Pre-authorization via a credit card (VISA or MasterCard) or a copy of the front and back of a credit card (VISA or MasterCard) is required at check-in. The security deposit can also be paid by check or in cash to the accommodation provider.
No money will be debited from your credit card. The deposit amount is only reserved and will be released within 20 days after check-in at the latest. If you do not have a credit card, a copy of the front and back of a credit card is sufficient for fulfilling this deposit.
Deposit amount: a minimum of €200 per person, which varies depending on the accommodation.
As long as there is sufficient balance available on the provided credit card to cover the deposit, up to a maximum of 2 persons can use the same credit card to fulfill this deposit.
#2 Skipass
Method: Cash at check-in.
The deposit for the skipass (magnetic key card), if applicable, will be paid to of the Yoonly travel guides at check-in at destination. In order to get this deposit back, you must give your skipass back to the Yoonly travel guide when you check out, or you must insert it into the machine provided at the skipass office at your destination.
Deposit: 2 € per skipass, unless otherwise indicated.
#3 Equipment rental
Method: Pre-authorisation via credit card (VISA or MasterCard) or via a copy of the front and back of a credit card (VISA or MasterCard) at check-in.
No money will be debited from your credit card. The deposit will only be reserved and released at the latest 20 days after check-in. If you do not have a credit card, a copy of the front and back of a credit card is also sufficient to complete the deposit.
Deposit: Depending on the hired set: quality class and content. The amount can never exceed the public price incl. VAT of the rented equipment.
As long as there are sufficient funds available on the credit card used to make the deposit, a maximum of two people can use the same credit card to make the deposit.
#4 Don't have a credit card?
If you do not have a credit card, a copy of the front and back of a credit card is sufficient for the fulfilment of the above deposits.
In case a copy of the front and back of a credit card is also impossible, please note the existence of PREPAID credit cards. Provided that a small waiting period is respected, you can receive these immediately and load them with the amounts of the various deposits. A prepaid credit card works according to the principle of a charge card. Only the balance available on this prepaid credit card can be reserved or debited.
#5 Liabilities
You are at all times jointly and severally liable for these deposit(s). Yoonly cannot be held responsible for deposits that have been fully or partially retained. This is always a matter between you and the supplier of the relevant travel components.
The Yoonly travel guides at the destination will, of course, advise you in the event of a deposit being withheld, for example in the case of a language barrier, but also in assigning the reason(s) for the withholding of a deposit.
Travel info
Provided that you have paid the full amount and at least 21 days before departure, you will receive a detailed overview of all travel information with your booking in the form of an info booklet. Our info booklet will be sent to you by email, but can also be downloaded from 'My bookings' on your My Yoonly account.
Here are a few practical facts that are important to know before you confirm your booking.
#1 Departure and arrival by bus
The departure and arrival times of Yoonly buses vary depending on the pick-up point and destination. Unless otherwise stated in the booking steps with the transport option, you can generally assume that we use the departure and arrival times below. Always subject to change due to traffic and/or weather conditions.
Outward journey:
Departure from the Netherlands (NL): Friday or Saturday evening between 16h00 and 23h00.
Departure from Belgium (BE): Friday or Saturday evening between 17:30 and 00:00.
Departure from Northern France (FR): Friday or Saturday evening between 19h00 and 01h30.
Departure from central France (FR): Friday or Saturday evening/night between 21h00 and 03h30.
Departure from Southern France (FR): Friday or Saturday night between 00h00 and 06h00.
Arrival at destination in France (FR): Saturday or Sunday morning between 06:30 and 13:00.
Arrival at destination in Italy (IT): Saturday or Sunday morning between 08h00 and 13h00.
Arrival at destination in Austria (AT): Saturday or Sunday morning between 06:30 and 13:00.
Arrival at destination in Switzerland (CH): Saturday or Sunday morning between 06:30 and 13:00.
Return journey:
Departure from France (FR): Saturday evening between 17h00 and 23h00.
Departure from Italy (IT): Saturday evening between 17:00 and 23:00.
Departure from Austria (AT): Saturday evening between 17:00 and 23:00.
Departure from Switzerland (CH): Saturday evening between 17:00 and 23:00.
Arrival at destination in the Netherlands (NL): Sunday morning between 08h00 and 13h00.
Arrival at destination in Belgium (BE): Sunday morning between 06h00 and 12h00.
Arrival at destination in Northern France (FR): Sunday morning between 04h00 and 10h00.
Arrival at destination in central France (FR): Sunday morning between 02h00 and 08h00.
Arrival at destination in Southern France (FR): Sunday morning between 00h00 and 06h00.
As of 7 days before departure, you can find the exact departure information of the bus assigned to you in 'My bus data' on your My Yoonly account. Here you will find your bus number, the time of collection, the time of departure, the exact address of your pick-up point and the contact details of the person responsible for the pick-up point. The same applies for the return journey. The bus data on your My Yoonly account is actively kept up-to-date.
#2 Check-in and check-out accommodation
Unless otherwise stated on the WELCOME page of the group trip, please note the check-in and check-out times below:
Check-in:
Arrival at destination Saturday morning: Saturday afternoon between 17h00 and 20h00.
Arrival at destination Sunday morning: Sunday afternoon between 17h00 and 20h00.
Check-out:
Saturday morning before 10h00, with the exception of the accommodations where an appointment has to be made for the check-out and room inspection which is organised between 07h30 and 10h00.
Everyone likes to have a clean accommodation. The cleaning teams of our accommodations therefore do everything in their power to put your accommodation in order as soon as possible after check-out of the travellers who preceded you. The same happens a week later when you leave and new travellers will occupy your accommodation.
#3 Luggage depot
Following on from the above, you will often have a 'dead day' to fill upon arrival or departure. Our Yoonly travel guides will be happy to fill this in as best as possible with, among other things, the guarding of the luggage depot, which will be provided to you free of charge.
On arrival and departure, you will not have to drag your luggage around, you can leave it in the luggage depot until you check-in at your accommodation or return home by bus.
Modify booking
#1 Travel options, with the exception of insurances
Up to 30 days before departure, you can modify your booking and in particular your travel options completely free of charge in your My Yoonly account under the heading 'My bookings'. You can change, cancel or add travel options.
To do so, click on 'Travel options' in the table and change the initially booked travel options as desired. You will receive an updated confirmation e-mail for each change, containing an update of your booking overview and corresponding travel sum.
Outstanding balance after modification(s): You must pay your full travel price at least 30 days before departure. See PAYMENT for more information and the applicable conditions.
Overpayment after modification(s): Do you have a credit balance with us after you modified your booking and corresponding travel options? We will make sure that this balance is paid back to the account of your choice at the latest before departure. In the event that we do not have your account details, e.g. if you paid your deposit and/or full travel sum online, we will contact you to request these.
#2 Insurances
The only travel components that cannot be changed, cancelled or added are the insurances. After a period of 24 hours, counting from receipt of your confirmation e-mail, the insurances you have booked will be activated by our insurance company.
This is to avoid fraud and abuse of the comprehensive cover provided by our insurance policies.
Cancel booking
No matter what you find yourself in, we have an answer for you in case you have to cancel your booking. With our flexible and transparent cancellation policy, we do everything in our power to save you from potential cancellation costs. After all, it is bad enough when you have to cancel your booking.
#1 Replacement
You can't travel yourself, but have found someone who can and wants to take over your booking? Any replacement must be communicated by email to contact@yoonly.eu at least 14 days before departure. You need to provide your replacement's name, email address, phone number, and your booking ID. This comes with an administration cost of 20€.
#2 Cancellation with cancellation insurance
The cancellation insurance is a standard cancellation insurance, commonly offered when booking a trip.
PLEASE NOTE! This insurance is a different travel insurance than the one sold last winter season (2022-2023), so be sure to read your policy carefully!
When you book cancellation insurance, you are entitled to a refund equivalent to the applicable cancellation fees, minus the cost of the insurance(s) you have booked. This means you essentially have a cost-free cancellation up to 24 hours before departure if you cancel for a reason covered by the insurance policy and you can provide the necessary documentation to the insurance company.
note: Keep in mind that there is a deductable in this insurance!
If you have the proper documentation for your reason for cancellation, you will receive a refund. If not, you are not eligible for a refund.
You can find all the covered reasons in the policy conditions: Policy Conditions for Cancellation Insurance
#3 Cancellation without cancellation insurance
Find more information on how to cancel your booking here.
If you cannot apply the two options mentioned above, cancellation costs will apply to your booking. The amount depends on the time remaining until the departure date. The cancellation process only starts once the minimum cancellation costs have been paid. As mentioned above, this is very important to avoid higher cancellation costs.
More than 45 days before departure: 30% of the total amount
Between 44 and 30 days before departure: 50% of the total amount
Between 29 and 15 days before departure: 65% of the total amount
Between 14 and 10 days before departure: 80% of the total amount
Less than 9 days before departure: 100% of the total amount
Covid-19
At Yoonly, we place great importance on the health and safety of our customers and employees. We want to reassure you that there are currently no concerns regarding Covid-19 in relation to our services and bookings. However, we are closely monitoring the situation and will adjust our measures immediately, if necessary, to ensure safety. We recommend keeping an eye on local guidelines and any travel restrictions, and we will inform our customers in a timely manner if there are any changes that may affect our bookings.
